PLEASE UNDERSTAND YOU ARE RESPONSIBLE TO READ THE FOLLOWING TERMS AND CONDITIONS. UNDERSTAND CAREFULLY BEFORE USING THIS WEBSITE.

Shipping and Processing Policy

All items are shipped via U.S. Postal Service. Our Processing time is  24-72 hours to prepare your order BEFORE shipping. After the processing time is complete, your order is shipped. Priority Shipping takes 3-7 business days to reach you. Once items are shipped, tracking numbers will be sent to the email address provided with the purchase.

Orders are not processed on weekends or holidays.

CROWN COLLECTION HAIR isn’t responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service and file a claim. All packages are insured by USPS. 

CROWN COLLECTION HAIR does not hold responsibility for packages after they have been shipped. 

CROWN COLLECTION HAIR is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays.

If items have not been received, it can be located by using the tracking number or contacting your local post office.

If your package does not successfully deliver and is sent back to CROWN COLLECTION HAIR you are responsible for additional shipping fees, or a store credit/refund will be given to you to purchase a new order with the correct address.

Refunds, Returns & Exchange Policy

Currently, due to COVID-19 restrictions and efforts to protect our customers and staff, we are NOT accepting returns, exchanges or refunds.